Refund Policy

1. Dispatch Services

Dispatch fees are for services rendered (load search, negotiation, booking, communications, paperwork). Once a load is booked or service time has been provided for a given period, those fees are non-refundable.

2. Prepaid or Recurring Fees

If you prepay for services or are billed on a recurring schedule, fees are applied to upcoming service periods. After a service period begins, those fees are non-refundable. You may cancel future periods per your service agreement’s notice requirements.

3. Billing Errors & Duplicate Charges

If you believe you were incorrectly charged or see a duplicate payment, contact us within 15 days of the charge. Verified billing errors will be refunded or credited.

4. Cancellations

Cancellation terms (e.g., 14-day notice) are defined in your service agreement. Cancelling stops future billing after the notice period; it does not retroactively refund completed service time.

5. Chargebacks

Please contact us first to resolve any issues. Unauthorized chargebacks may be disputed with documentation of services rendered.

6. How to Request a Review

Email info@truloads.com with your company name, invoice number, date, amount, and a description of the issue. We typically respond within 3–5 business days.

This policy does not limit any rights you may have under applicable law.

Contact

TruLoads
802 North St., Jackson, MS 39202
(769) 218-9595 · info@truloads.com